1. Introduction
We know that doctors and medical representatives trust Drmeets with sensitive professional and personal information, and we take that responsibility seriously. This Privacy Policy explains how Aetronomic Overseas Pvt Ltd, which operates the Drmeets platform (“Drmeets”, “we”, “us”, “our”), collects, uses, shares, and protects personal information through the Drmeets website, mobile experience, and related services (together, the “Platform”).
By creating an account or using the Platform, you agree to our collection, storage, processing, transfer, and sharing of your personal information (including sensitive personal data) as described in this Policy and in accordance with the Information Technology Act, 2000; the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011; and the Digital Personal Data Protection Act, 2023. Aetronomic Overseas Pvt Ltd's registered office is at 1:450, Lower Ground Floor, Deepali Enclave, Maharishi Parshuram Marg, Pitampura, Delhi – 110034, India, and it also has offices in Noida and Mumbai.
2. Scope
This Policy applies to Doctors, Medical Representatives (MRs), onboarding agents, and any other individual who registers for or interacts with the Platform. It does not apply to third-party websites or services that may be linked from the Platform, which are governed by their own privacy policies.
3. Information We Collect
3.1 Account & registration data
Name, phone number, email address, city/location, specialty (for Doctors), organization/company (for MRs), password (stored in hashed form), and profile photograph.
3.2 KYC & verification data
To activate your account and enable payouts, we collect government identity documents (such as Aadhaar number and PAN), medical registration or professional license details, bank account number and IFSC code, and supporting document images/scans. This information may qualify as “sensitive personal data” under Indian law and is collected only with your consent and used strictly for verification, compliance, and payout purposes.
3.3 Meeting & usage data
Booking and scheduling details, Meeting timestamps and duration, Credit balance and transaction history, and call quality and connection metadata. Drmeets does not record Meetings, so no audio or video of a Meeting is collected or stored by us; see Section 6 for how the call provider handles media.
3.4 Device & technical data
IP address, browser and device type, operating system, log data, and cookies or similar identifiers collected automatically when you use the Platform.
3.5 Communications
Records of your correspondence with our support team, feedback, ratings, and reviews submitted through the Platform.
3.6 Automatic Information
We automatically collect certain information about your use of the Platform — including device and log data, cookies, and similar identifiers — whenever your browser or device accesses Drmeets.
3.7 Information from Other Sources
We may receive information from third parties, such as payment processors confirming a transaction or identity-verification and medical-registration databases used to validate a Doctor's credentials.
4. How We Use Your Information
We use the information we collect to:
- create and administer your account and verify your identity/credentials through KYC;
- facilitate scheduling, billing, and conduct of Meetings between Doctors and MRs;
- process payments, Credit purchases, and Doctor payouts;
- provide customer support and respond to your requests;
- maintain platform safety, prevent fraud, and enforce our Terms & Conditions;
- send transactional notifications (booking confirmations, reminders, receipts) and, where you consent, product updates;
- analyze usage to improve the reliability and performance of the Platform; and
- comply with applicable legal, regulatory, and tax obligations.
5. Legal Basis for Processing
We process your personal data on the basis of your consent (for example, when you register or submit your KYC documents), the performance of our contract with you (to provide the Platform and process payments), and our legitimate interests in operating a safe and reliable service, as well as to comply with applicable legal obligations such as KYC, tax, and record-keeping requirements.
6. How Secure Is Information About Me?
We design our systems with your security and privacy as priorities.
- We use encryption in transit to protect personal information, including sensitive data such as KYC documents and bank details.
- We restrict internal access to sensitive personal data to personnel who require it to perform verification, support, or payout functions.
- We maintain technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction.
- Video Meetings run on encrypted third-party call infrastructure and are not recorded or stored by Drmeets.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Our security procedures may require us to occasionally request proof of identity before disclosing personal information to you.
7. Marketing Communications
Drmeets does not run third-party advertising on the Platform and does not share your personal information with ad networks or data brokers for interest-based advertising. We may send you product updates, tips, or promotional messages about the Platform if you have consented to receive them, and each message includes an option to opt out. We will continue to send transactional messages (such as booking confirmations and payment receipts) even if you opt out of marketing communications, because these are necessary to operate your account.
8. What Information Can I Access?
You can access and update most of your information — including your profile, specialty or organization, contact details, KYC status, credit balance, and meeting/transaction history — directly in your Drmeets account. To request access to personal information not available in your account, contact us at info@drmeets.com or via the contact details in the “Grievance Officer” section below.
9. What Choices Do I Have?
- As described above, you can choose not to provide certain information, but you may then be unable to complete KYC verification or to use parts of the Platform, such as booking or accepting a Meeting.
- You can update your profile, contact information, and organization/specialty information directly in your account settings.
- You can opt out of non-essential marketing communications at any time by using the unsubscribe option in those messages or by contacting us.
- You can manage cookies through your browser's settings; disabling them may affect your ability to sign in or use certain features of the Platform.
- You may withdraw previously given consent (for example, for KYC processing), request correction of inaccurate data, or request deletion of your account and associated personal data, subject to our legal and regulatory retention obligations (such as KYC and tax record-keeping).
To exercise any of these choices, contact us at info@drmeets.com. We will respond within a reasonable timeframe, as required by applicable law.
10. Video Meetings
Meetings are conducted using encrypted, third-party video-calling infrastructure. Drmeets does not record Meetings, and no audio or video of a Meeting is stored by us or made available to our personnel. The third-party provider that carries the call necessarily processes audio and video in order to deliver it, and may retain limited technical data under its own terms and privacy policy.
The call and connection metadata we hold — such as timestamps, duration, and call quality — is stored securely, accessed only by authorized personnel for the purposes described in this Policy, and retained in line with Section 8.
12. Data Retention
We retain personal data for as long as your account is active and as necessary to provide the Platform, comply with our legal, tax, and regulatory obligations (including KYC record-keeping requirements), resolve disputes, and enforce our agreements. Meeting metadata and transaction records are retained for a limited period sufficient for the compliance and dispute-resolution purposes described above, after which they are securely deleted or anonymized, unless a longer period is required by law.
13. Data Security
We implement reasonable technical and organizational safeguards — including encryption in transit, access controls, and restricted internal access to sensitive personal data — designed to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
15. Children’s Privacy
The Platform is intended solely for licensed medical practitioners and professional MRs and is not directed to, and must not be used by, individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will take steps to delete it.
16. International Data Transfers
Some of our infrastructure and service providers may process or store data on servers located outside India. Where this occurs, we require that such providers apply data-protection safeguards consistent with this Policy and applicable Indian law.
17. Conditions of Use, Notices, and Revisions
If you choose to use Drmeets, your use of the Platform and any privacy-related disputes are subject to this Policy and our Terms & Conditions, including any limitations on liability, dispute resolution provisions, and the application of prevailing law in India. If you have any privacy concerns about Drmeets, please contact our Grievance Officer, and we will try to resolve them.
Our Platform evolves as we grow, and this Privacy Policy will change with it. We encourage you to review this page periodically. Material changes will be notified through the Platform or via email, where feasible. Continued use of the Platform after changes take effect constitutes acceptance of the revised Policy. We will not materially change our policies to make them less protective of personal data collected in the past without your consent.
18. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for Drmeets can be reached as follows:
- Grievance Officer: Compliance Team, Aetronomic Overseas Pvt Ltd
- Email: info@drmeets.com
- Phone: 1800-572-7980
- Address: 1:450, Lower Ground Floor, Deepali Enclave, Maharishi Parshuram Marg, Pitampura, Delhi – 110034, India
We will acknowledge and address grievances in accordance with applicable law.
19. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when this Policy was last revised. Material changes will be notified through the Platform or via email where feasible. Continued use of the Platform after changes take effect constitutes acceptance of the revised Policy.
20. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
- Email: info@drmeets.com
- Phone: 1800-572-7980
- Address: Aetronomic Overseas Pvt Ltd, 1:450, Lower Ground Floor, Deepali Enclave, Maharishi Parshuram Marg, Pitampura, Delhi – 110034, India