Cancellation and Refund Policy
Appointment Cancellation Policy
By the User (MR or Doctor):- Cancellations are allowed up to 8 hours before the scheduled appointment.
- If cancelled within this time window, 100% of the amount will be refunded to the user's wallet.
- Cancellations made less than 8 hours before the scheduled time will not be eligible for a refund.
We reserve the right to cancel an appointment due to:
- Technical issues on our platform
- Doctor's sudden unavailability
- Incomplete KYC or suspicious account activity
In such cases, users will be notified promptly and provided a full refund or an option to reschedule within 24 hours.
No-Show Policy
-
If the doctor does not show up for the scheduled appointment, the
MR will receive:
- A 100% refund to their wallet or
- An option to reschedule the appointment within the next 24 hours based on the doctor's availability.
- If the MR fails to join the call without prior cancellation, the appointment will be marked as missed, and no refund will be issued.
Refund Process
- Approved refunds are credited only to the user's Drmeet wallet.
- Wallet funds can be used to book future appointments on the platform.
- Refunds are typically processed within 24-48 hours.
Wallet Loading & Non-Refundable Amounts
-
Funds added to the Drmeet wallet via UPI, debit/credit card, or
net banking are nonrefundable, except when:
- The user cancels an appointment within the allowed window
- A system error or double charge occurs
Rescheduling Policy
-
If a technical issue or doctor's unavailability interrupts a call,
Drmeet will:
- Arrange a new appointment within 24 hours
- Or issue a full refund if rescheduling is not possible